FAQs

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FAQs
1. About Brick Figures.
  • Are they assembled? 
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    No, they are not assembled. They need to be manually assembled when you received them.

  • Are the instructions easy to follow? Is it suitable for a 9-year-old? 
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    Yes, it is suitable for 7+.

  • Can I only customize people into Brick Figure? Is it possible to customize pets/animals? 
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    At present we can produce characters, dog and cat Brick Figures, other animals or props we will be on line, please look forward to.

  • Do they have detailed instructions? 
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    Yes, each brick figure has separate detailed instructions.

  • What are the dimensions of the wedding brick figures with photo frame? 
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    It is about 30*6*18 cm=11.81*2.36*7.08 inch.

  • Can I preview how my product will look? 
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    Unfortunately, we can't provide a proof before ordering because our designers have to personally set up your image, but rest assured that if there are any issues, we'll send you an email for a new image. If you have bought the Rendering Confirmation Service, we will send you a preview image within three days of purchase; if you have not bought the Rendering Confirmation Service, we will proceed with production after our internal review and approval.

  • How long does it take to make my brick figures? 
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    Generally it takes about 3-5 days.

  • How can I choose the style of Brick Figure?
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    There are two types of Brick Figure: Full Custom and Custom Head. Full Customization: The Brick Figure you receive will depend entirely on the photo you upload and has nothing to do with the style of the main image of the product you are shopping for, you can choose any full customization Brick Figure you like to shop for. Custom Head: Including Occapution Brick Figure and MiniMe Brick Figure. custom head Brick Figure you receive the product body will be the same as the style you choose, only the head is customized according to your uploaded photo.

  • Are the accessories in the picture customizable? 
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    As long as you upload a clear picture, we can customize the accessories in your Brick Figures.

  • Can I choose the hair and beard style? 
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    Sorry, we only support to choose hair and beard colors for now. Hair and beard styles will be designed based on your photos.

  • How do you design a Brick Figure if only the upper body photo is uploaded? 
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    We will design the necessary parts for you if your image doesn't show the entire body. Note: we do not accept to adjust due to dissatisfaction with the designer's additions that did not meet your standards.

  • Is there a discount for bulk purchases?
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    There is a discount for bulk purchases. The exact strength of the discount depends on the quantity you buy, please consult customer service for details, customer service will give you a satisfactory answer.

  • What happens to the photos that are uploaded when the product is made?
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    We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone. Likewise, we will not share your information with any third party outside our organization, other than as necessary to fulfill your request.

2.Uploading Photos frequently asked questions.
  • What makes a good photo?
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    1.Make sure your photo has good lighting – enough to see the details of your loved one's face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!

    2.A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!

    3.Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

  • Can I preview how my photo block will look?
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    Unfortunately, we can't provide a proof before ordering because our designers have to personally set up your image, but rest assured that if there are any issues, we'll send you an email for a new image.

  • Do you crop the photos for me?
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    We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we'll crop out the background details so only the face is featured on your product!

    If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

  • I have a different photo question.
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    If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you've already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

3. Order and Payment frequently asked questions.
  • What is your change/cancellation policy? 
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    We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

    For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of 50% customization fee per item, because the item is made to order and can no longer be sold as new.

    If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

    Please review our Return Policy if you have other questions regarding this subject.

  • What payment options are available?
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    We accept all major credit cards. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

  • I have a different ordering/payment question 
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    If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you've already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

4. Questions about products.
  • Will the ink crack or fade over time? 
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    We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

  • I have a different question about your products.
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    If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you've already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

5. Questions about shipping & delivery.
  • How long does it take to receive my product? 
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    Typically, it takes about 3-5 days for personalized products to be produced and then the order will be prepared for packaging & shipping. Once shipped, USPS will deliver continental US orders in 7-9 business days. International shipping times vary based on the destination.

    Please note that during the holidays our production time may vary.

  • Can I change the destination country on my order?
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    After placing your order, you may not change your shipping from domestic to international and vice versa.

  • How much is shipping?
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    Standard shipping fee is $7.99. We offer Free Shipping for any orders over $59.

  • Do you ship internationally?
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    We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

    NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

Notice
All products on this website are original to our company and are not affiliated with the LEGO® Group. The LEGO Group does not sponsor, authorize or endorse this website or any customized/modified products or sets displayed on it, nor is it responsible in any way, shape or form for any unforeseen and/or adverse consequences of such customizations/modifications.